Knowledgebase

Knowledgebase : Security & Abuse
TO PREVENT EXECUTION OF PHP CODE INSIDE YOUR IMAGE DIRECTORIES, WHICH IS MOSTLY WHERE HACKERS WILL UPLOAD THEIR PHISHING SCRIPTS, SIMPLY PASTE THIS CODE INTO A .HTACCESS FILE INSIDE YOUR IMAGE DIRECTORIES: order allow,deny deny from all php_flag engine off Options -ExecCGI order deny,allow deny from all IF YOU ARE ON A SERVER THAT USES SUPHP, YOU WILL NEED TO USE THIS .HTACCESS CODE INSTEAD: suPHP_ConfigPath /home/USERNAME/public_html/img SetEnv /home/USERNAME/public_html/img/php.ini or...
When you see the dreaded Google attack site warning, you should IMMEDIATELY EMAIL ABUSE@PACIFICHOST.COM. Be sure to include your domain name because we will need to locate the virus that caused the issue and take steps to secure your account. NOTE: THIS WILL ONLY HAPPEN IN FIREFOX BECAUSE MOZILLA HAS A RELATIONSHIP WITH GOOGLE. GOOGLE CANNOT ACTUALLY CHANGE YOUR WEBSITE. Once the account has been cleaned and secured, please request a delisting through your Google Webmaster account. This is...
We employ a strict firewall configuration across all of our servers to ensure the servers are well protected against all forms of attack. We do our best to ensure a balance between security and and usability however sometimes the firewall still mistakes legitimate traffic as an attack. To ease the hassle of getting unblocked we have added the ability to unblock yourself from the server in such a scenario. The process is relatively simple and easy. To assist we have put together hte following ...
If you require hosting to have SecFilterEngine Off or SecFilterScanPOST Off, do not worry. Those rules apply to Apache 1.x, but PacificHost uses Apache 2.x. We can't completely disable mod_sec, but we can find the rules blocking your scripts (403 error) and disable those rules. Thus, we can meet these requirements. Simply contact PacificHost via phone or live chat to report mod security blockage.
The traceroute, whois, ping, and dig tools are very informative. There are many ways to run the commands, but here are the easiest. STEP 1: Goto nwtools.com [1] STEP 2: Choose Express STEP 3: Put the domain or IP in the search field and hit "Submit" This will run a series of tests. Give the tools a moment to run and check your results. \N\NWHAT YOU ARE LOOKING FOR: THE TRACEROUTE SHOULD HAVE THE LAST HOP AT A PACIFICHOST SERVER. WHAT YOU SHOULD LOOK FOR ON WHOIS IS THAT THE NAME SERVERS ARE...
The offending site will be suspended and the owner will be given an opportunity to fix the problem or move to a Dedicated server. It is possible that sometimes we suspend a problem directory, but not an entire account. All issues are taken on a case by case basis. HOW WILL I KNOW IF I USE TOO MANY RESOURCES? There is no way for us to predict how much server resources your site will use. If your site is causing the problems, your account will be temporarily suspended and we will notify you imm...
We are protected from hackers and DDoS attack (UDP flood). We have an extensive custom firewall rule and large mod_security rulesets protecting our servers. If we do experience heavy flooding, we have our datacenter enable network level flood protection. Our datacenters are all highly secure facilities with restricted access. Our other security methods and precautions are confidential.
Please go to HTTP://WWW.PACIFICHOST.COM/TOS.SHTML. If you have questions or need clarification on the rules, feel welcome to call us or join our live chat.
To report any abusive site or activity, please email abuse@pacifichost.com [1] and our security team will investigate the site or activity accordingly. Please note that we may not be able to provide you with specific updates regarding your report due to privacy reasons. Reporting copyright infringement? Please file a valid DMCA complaint or else we will not process your request. NOTICE: PLEASE DO NOT REPORT ABUSE HERE, IN THE COMMENTS. ALL REPORTS MUST BE EMAILED DIRECTLY TO ABUSE@PACIFICHOST....
We do not allow IRC, even on a dedicated server. The reason is because IRC attracts server attacks. (People join the chat, insult eachother, and the attacks start.) Also, our datacenter prohibits IRC.