Knowledgebase

Knowledgebase : SSL Configuration
If your domain name is registered BY-PROXY or the WHOIS information is not publicly displayed you may either send us a screen shot of the control panel for your domain showing your actual information, or ask your domain registrar for a letter acknowledging your domain ownership. The fastest option is to temporarily disable the private whois service while an SSL certificate is issued. Once you have the RSA key, you can turn the private whois back on, and then resume with the certificate installa...
The certificate domain name must match the URL you are visiting. Check again using 'View Certificates' to see if the domain name on the certificate matches the domain name in the URL that you are going to. Check your Internet Option's and make sure that 'Use SSL 3.0' is selected in the 'Advanced' section. Lastly, the certificate may not be installed correctly. This can be checked by clicking on 'View Certificates' when you get the error message and seeing if all three certificates are visible.
You can take your SSL certificate and install it on your new hosting. The certificate will need to be used for the same domain name. If you already own the SSL, you can simply install one in your cPanel by logging into your cPanel account and clicking the "SSL/TLS Manager". Search the Knowledgebase to find an article on how to install a certificate in cPanel.
You will use the same certificate codes, but must reinstall on the new server or IP.
After ordering and setting up your SSL Certificate with us, you are ready to add your site seal to your website. Below are the links to the Site Seals for the variety of SSL Certificates we offer. RAPID SSL CERTIFICATE: http://www.rapidssl.com/ssl-certificate-support/ssl-site-seal/rapid... [1] QUICK SSL CERTIFICATE: http://www.geotrust.com/support/quick-ssl-support/true-site-seal/ [2] QUICK SSL PREMIUM CERTIFICATE: http://www.geotrust.com/support/quick-ssl-support/premium-true-site... [3] ...
If you are on a shared or reseller server, you can access the shared ssl certificate at https://yourdomain.com/ or https://serverip~/yourusername/ You may receive a red warning popup warning you the certificate details do not match the domain being accessed, this is normal and you should just click the button to proceed now. Shared SSL is not meant to be used for commercial purposes as it will present a warning box to anybody accessing your site through the shared ssl. If you need to us...
HOW TO GENERATE A CSR IN CPANEL The following instructions are for cPanel 11. If you have a different version of cPanel, you will go through a similar process but you may need to ask your web host for specific instructions. * Login to your cPanel control panel. * Find and click on SSL/TLS Manager. * Click on GENERATE, VIEW, UPLOAD, OR DELETE YOUR PRIVATE KEYS. * Scroll to the bottom of the page to the GENERATE A NEW KEY Enter the domain you want to create an SSL Cer...
If you are a reseller you can generate an SSL signing request via WHM --> Generate a SSL Certificate and Signing Request If you have a shared account you can generate a CSR (SSL signing request) by logging into Cpanel --> SSL/TLS Manager --> Generate, view, or delete SSL certificate signing requests. --> Fill in the fields below "Generate a New Certificate Signing Request" and click "Generate". NOTE: Make sure you use your domain as either WWW.DOMAIN or DOMAIN.COM as the host. However it is s...
The following instructions are for cPanel 11. If you have a different version of cPanel, you will go through a similar process but you may need to ask your web host for specific instructions. * Copy your SSL Certificate in your clip-board. * Login to your cPanel control panel. * Find and click on SSL/TLS MANAGER. * Click on GENERATE, VIEW, UPLOAD, OR DELETE SSL CERTIFICATES. * Under the UPLOAD A NEW CERTIFICATE SECTION, click on the BROWSE button and find your Pr...
Most sites can be reached by two different URLs. Some sites however will redirect a visitor from domain.com to www.domain.com [1] - this is essential when you are installing an SSL Certificate. For example, we redirect visitors from pacifichost.com to www.pacifichost.com [2] automatically. Setting up a www redirect will tell any search engines to go to www.yourdomain.com [3] and if you issue an SSL Certificate to the www. version it will also ensure that no visitors every see an invalid ss...

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