Knowledgebase

Knowledgebase : Billing Questions
To pay an actual invoice early you must wait for it to be generated. Invoices are generated 7 day before your account is due and you have 7 days to pay it. If you have a credit card on file or have a paypal subscription it will re-bill automatically. You can also add credit to your account via the "Add Credit" link in the Client Portal. Any credit you add will automatically apply to any and all generated invoices on your account.
If you pay for any of our Shared, Business, Reseller or VPS plans with a minimum of a 1 year payment we will give you a free domain or transfer service. To take advantage of this offer, select the option to register or transfer a domain when you go to checkout. This offer applies to .COM, .NET or .ORG domains only. When you select a minimum of 1 year payment term, it will change the price of the domain to $0.00 at checkout. NOTE: The domain is only free for the first year, after that you w...
1. Login to the CLIENT PORTAL. 2. Click the "SERVICES" button and then click the "MY SERVICES" link in the dropdown menu 3. Click the "VIEW DETAILS" button for the plan you wish to upgrade 4. Here, under "MANAGEMENT ACTIONS" tab >> click the "UPGRADE/DOWNGRADE OPTIONS" which will list the available changes 5. Follow the instructions to complete the upgrade request and we will upgrade your VPS within 24 hours and you will receive a confirmation email after this has been done.
If you have a due invoice you'll first want to check the due date. If the due date hasn't passed yet you are welcome to pre-pay to get it out of the way. However be aware if you do that with an active PayPal Subscription you may end up double paying, so best to leave it until the due date. With credit cards we'll attempt to charge your card a day before the due date to give you more time to fix the issue if something does go wrong. In most cases, by paying the invoice your service will be uns...
We purposely disable the ability to change the password to your shared hosting account for security reasons. In order to change your cPanel password you will need to have access to the Client Portal and change from within. The instructions on how to do that are listed below: STEP 1: To reset or change your cPanel/WHM Password simply login to the CLIENT PORTAL. STEP 2: Under the "SERVICES" dropdown button, click "MY SERVICES". STEP 3: Here just click the "VIEW DETAILS" button for whic...
All of our services are designed to allow you to upgrade at your own pace. There are a 2 different upgrades you can make; we have listed the respective methods below. There are no additional fees involved for any upgrade path and if a migration is necessary we will transfer your site over free of charge. \N\NOPTION A: TRANSFERING FROM ONE HOSTING PLAN TO ANOTHER IN THE SAME PRODUCT LINE. (EX: BASIC WEB HOSTING TO ADVANCED WEB HOSTING PLAN)\N\N This is a very easy upgrade process. There are...
We're sorry to see you go. If we can do anything to make it better, please let us know by sending an email to MANAGEMENT@PACIFICHOST.COM to see if we can get your problems resolved before canceling. HOW TO CANCEL: To cancel your account, please fill out our Service Cancellation Form which you can find by visiting REQUESTS.PACIFICHOST.COM. You will receive an email immediately confirming that we have received your request. Once you know we have your request, please allow us 72 hours t...
You can ask PacificHost to change the primary domain name associated with your account. HERE IS THE ONLINE FORM TO ACCOMPLISH THAT. NOTE: This does not change the domain name you have registered. You will not need PacificHost's help to change your subdomains, addon domains, and parked domains. You can do that directly in cPanel.
More than often our login information email goes into the spam box in some email providers. We are not blacklisted, however the format and some of the text we use triggers some spam filters. So please check your spam/bulk folder. If you still don't see it then try logging into your Client Portal [1] and viewing a copy of it in there. Follow the tutorial below on how to do that. 1. Login to your Client Portal. This uses the email address and password you used when you signed up with us. ...
How to reset Client Portal Password If you lost your password to the Client Portal, follow these simple steps below to reset the password on your account. STEP 1: Visit the Client Portal [1] and click the link in the "FORGOTTEN PASSWORD?" box. STEP 2: On the next page, enter in your email address and click submit. STEP 3: New text will appear below your email address. It will ask you for the answer to the security question you chose when you signed up. STEP 4: You will receive a verifi...