Knowledgebase

Knowledgebase : Shared & Reseller Hosting
If your receiving a 503 error on your website it means you have exceeded the MBPS(megabytes per second) limit for your website. If your on shared or semi-dedicated hosting we recommend that you upgrade to a VPS or higher level semi-dedicated Hosting plan because your website is streaming out a large amount of megabytes per second which is limited with our shared hosting services in order to provide a fair experience to all customers (so no one customer can hog the transfer rates). To view your...
Attention developers! We fully support the usage of Git [1] on all Shared, Reseller, VPS, and Dedicated servers. For Shared and Reseller clients (with the exception of resold clients under your Reseller package), you will need to fill out the SSH Access Request [2] form before we can allow Git over SSH (we do not yet support git:// on Shared/Reseller servers). Once you do this, we will reply with the port information for access to SSH, and the Git configuration you'll need to setup a re...
You can enable CloudFlare in just a few simple steps. STEP 1: Login to your cPanel account by visiting yourdomain.com/cpanel or using the auto-login feature inside your Client Portal area. STEP 2: Find the "CloudFlare" button inside your cPanel account. It will be listed in the "Software/Services" icon box. STEP 3: Your email address already be inside the field on the page. All you have to do is check the Terms of Service and click the "Signup Now!" button. Your site DNS rec...
When viewing my website, I see the following error: Warning: main(): open_basedir restriction in effect. This error indicates that your script requires open_basedir to be off for your account. The open_base_dir setting is primarily used to prevent php scripts for a particular user from accessing files in another user's account. So usually, any files in your own account should be readable by your own scripts. Simply open up a ticket with your domain name and we will turn off open_basedir for yo...
We run in all of our shared/reseller servers with suPHP enabled, so to enable register_globals on or off, or any other php.ini setting you require you can do so by uploading your own php.ini file And upload this php.ini file into the directory which you require register_globals On, inside that file (php.ini) , just edit register_globals to make it look like: register_globals=On Once this is set on the file, you should be able to upload the php.ini file, and register_globals will be enabled fo...
Is your website down? First, don't panic! Next instead of submitting a support ticket right away we recommend you follow these steps to see if you can find out what the issue might be. \N\N1. IP BLOCKED?\N\N First check to see whether your site is actually down or if you are just blocked by the server firewall. You can do this by visiting your website through a proxy such as http://www.proxify.com/ [1] or http://www.anonymouse.org/ [2] (If you are able to visit your website through this p...
Once a website reaches the limit of resources which has been set, the site will begin to slow down. Once the number of entry processes (apache/http requests is reached), the user will get a 503 error message. The website that is consuming too many resources will stop working but the other tenants on the server will continue to run normal. Your website may be using too many resources. If this is the case you will need to upgrade to a VPS or Dedicated Server.
HOW DO I KNOW WHICH IP ADDRESSES ARE CORRECT FOR MY PRIVATE NAME SERVERS? When you signed up with PacificHost.com hosting, we sent you a welcome email with all of your account information inside. Please refer to that email for the following information. For ns1.yourdomain.com, the IP would be the IP address listed in your welcome email. For ns2.yourdomain.com, the IP would the same, except the last number in increased by one. (Example: If the IP listed in your welcome email is 96.30....
HOW DO I CHECK MY CURRENT NAMESERVERS AND WHICH IP ADDRESSES THEY ARE USING? You can check by going to http://network-tools.com [1]. You will see several different types of DNS look ups, in the center column, please click "DNS Records". Below the look up options, in the box, type your domain name such as pacifichost.com, then click "Go" to retrieve the result. After submitting the form, the system will come back with your DNS information. The first things listed are your current nameservers ...