Knowledgebase

Knowledgebase : Using WHM
We provide all resellers with a limited WHM. These limits help us control what actions the reseller is allowed. AS A RESELLERS, YOU WILL HAVE: * the tools needed to create, delete, and suspend your cPanel accounts. * the tools needed to manage and monitor your sites (password resets). * access to all of your domains' DNS zones. * the ability to configure your own customers' support requests through cPanel. * permission to check the server information and status. * access to customi...
We provide a full WHM with root access for all Dediccated, Hybrid and VPS servers. ALL WHM USERS HAVE: * the tools needed to create, delete, and suspend your cPanel accounts. * the tools needed to manage and monitor your sites (password resets). * access to all of your domains' DNS zones. * the ability to configure your own customers' support requests through cPanel. * permission to check the server information and status. * access to customize your hosting and control panel (skele...
This feature allows reseller and dedicated owners to brand your cPanel. This means you can create your own logo and make it appear on each customer's cPanel screen. To do this, go to WHM and click Branding in the left hand menu (towards the bottom under the cPanel category) and then follow the instructions.
Editing a hosting package may not edit the sites that are already on the package. To get your sites on the newly edited package you need to upgrade them to the same package name. After doing so the new stats will kick in.
We purposely disable the ability to change the password to your shared hosting account for security reasons. In order to change your cPanel password you will need to have access to the Client Portal and change from within. The instructions on how to do that are listed below: STEP 1: To reset or change your cPanel/WHM Password simply login to the CLIENT PORTAL. STEP 2: Under the "SERVICES" dropdown button, click "MY SERVICES". STEP 3: Here just click the "VIEW DETAILS" button for whic...
* How to create a new hosting account [1] Before you can create a new account, you must create a package in WHM. Once the package is created, click "CREATE AN ACCOUNT" under the Account Functions tab. When you have located and clicked on "CREATE A NEW ACCOUNT" and it will ask you to fill out several fields. DOMAIN In this field, you must place the domain name which you are creating the cPanel for. If needed, you can create a cPanel account for a sub domain. You must not include www. i...
* How to login to WebHost Manager (WHM) [1] To log into your WHM, you can go to any of the following links. Just make sure to customize the links as necessary. http://www.yourdomain.com/whm [2] http://whm.yourdomain.com/ [3] If you have run out of bandwidth, try one of these: http://hostingIPaddress/whm [4] https://hostingIPaddress/whm [5] There are a few ways to log into WHM. The best way depends on if your domain name has propagated yet. If you recently purchased a new account w...
These are great resources we hope will help: * Learn WHM * WHM USER MANUAL
* Suspending and Unsuspending Accounts [1] You can find this in WHM under ACCOUNT FUNCTIONS. If your resold client is suspended, you can unsuspend them in WHM. Click Suspend/Unsuspend Accounts in the left menu, highlight the domain, and click unsuspend. If you cannot, then there is a security ticket that must be resolved first; please contact our Support Department for assistance. NOTE: You're able to customize your company's suspended page - this will be the page your customers will s...
The system does not allow you to create any packages using the word 'unlimited'. In order to circumvent this, simply create any 'unlimited' packages using something similar to '9999999999'.