Knowledgebase

Knowledgebase : Email Issues
We utilize outgoing spam filtering to ensure that our primary IP does not get blacklisted, however in the event that our IP does get blacklisted we can change the mail server IP however having a dedicated IP does not help with emails being blacklisted. Email always uses the shared ip, even if you buy a dedicated IP. The only way to get a dedicated IP for emails is to buy a Dedicated server, Hybrid or VPS.
Email Troubleshooting to get your mail working: \N\NEMAIL TROUBLESHOOTING\N\N * Make sure your user name and password is all lowercase. * Make sure you have created the email address in your control panel. * Change the user name to the full email address. Example: username@domainname.com [1] \N\NSTILL NOT WORKING?\N\N * Change your incoming and outgoing mail servers from mail.yourdomain.com to the ip address listed in your welcome email. \N\NARE YOU ABLE TO RECEIVE EMAILS BUT...
NOTE: We can only fix this if the block is against the entire server. If the block is specifically against your email address, then the receiver is blocking your emails purposefully and we cannot remove the block. If you get a bounce back error that you cannot figure out, please visit this link so that you can enable the full headers of the email. (Full headers are required so that we can solve your problem.) http://www.haltabuse.org/help/headers [1] Once the headers have been exposed, pleas...
cPanel has a built in utility that adds a SPF record for you. If you login to cPanel, choose E-mail Authentication. On that page there is an option to enable SPF records for your domain.
We allow up to 500 emails to be sent out per hour on our shared and reseller servers. This will not be changed under any circumstance. By default there is a 1000 email per hour limit on our VPS, Hybrid and Dedicated Servers however this can be changed in your WHM. Just log in to your WHM and goto Tweak Settings there you will find mail option in that option "THE MAXIMUM EACH DOMAIN CAN SEND OUT PER HOUR (0 IS UNLIMITED):" In that you can set that how many mail can be sent by each domain...
A forwarder is important when you want a copy of an email to be sent to another e-mail address upon receipt. To create e-mail forwarder's, please do the following: * How to setup email forwarding [1] * Log into cPanel * Click on the "Forwarders" icon. * Click on "Add Forwarder." * In the first box, provide the beginning extension for the email address you wish to set up to froward email from. * In the drop down menu to the right of the "@" sign, select a domain for which the em...
EMAIL SETTINGS FOR AN EMAIL CLIENT (OUTLOOK, EUDORA, MAC MAIL ETC.): Incoming mail server: mail.yourdomain.com Outgoing mail server: mail.yourdomain.com Outgoing mail server does require authentication. Incoming mail port: 110 for POP3, 143 for IMAP Outgoing mail port: 25 (If 25 does not work, try 26, as some ISPs block port 25) Username is the same one as you use for webmail (the full email address). (If entering "username@yourdomainname" does not work, try "username+yourdomain...
Although most email settings are identical, the iPhone requires a special setting for the incoming and outgoing mail servers. Instead of using the defaults that are typically used in the email settings replace mail.yourdomain.com with yourservername.pacifichost.com If you aren't sure of the name of your server you can usually find it in the Stats on the left hand side of your cPanel. If you don't see it right offhand you can also try pressing CTRL+F and typing in "server name" and pressing...
We've created a few video tutorials for you, just check out each link to view a video. * HOW TO CREATE A POP EMAIL ACCOUNT * HOW TO CREATE A DEFAULT (CATCH-ALL) EMAIL ACCOUNT * HOW TO CREATE AN AUTO-RESPONDER * HOW TO SETUP EMAIL FORWARDING * HOW TO USE WEBMAIL FROM WITHIN CPANEL
If the receiving server, domain, or mailbox name does not exist, then you will receive a bounce-back message (or possibly no message at all). If the receiving server is deferring or queuing emails (because it is too busy or broken), then it just depends on the mail system as to how long it will keep waiting. If you are the receiver, our Exim mail system will hold emails up to 7 days. If you are the sender, our gateways will hold emails for up to 2 days.